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FAQ

  • How does B&B ensure cab safety?
    All cabs are equipped with dash cams and GPS devices. All women drivers are also provided with pepper spray, and window hammer and trained well for their and passenger(s) safety.
  • What is SOS?
    SOS is a feature on the mobile app that enables any passenger/driver to raise an alarm for immediate attention. The button triggers - All cabs within 5 kms. radius to arrive at the location All SOS numbers added by the user Support team on the ground to arrive at the location Easy option to call the nearest police through a centralised number
  • What is Essentials on the Go?
    If you require any essential items during your travel, from the following category, they shall be available at the actual cost. i. Sanitary Pads ii. Tampons iii. Kajal iv. LipGuard v. Tissues vi. Water Bottle
  • What is a Medical Emergency situation and when do I use it on the app?
    If you are not feeling well and wish to be picked up and driven to a hospital, home or any other location, you can directly use the medical assistance button and the nearest cab driver will reach you.
  • Do I get charged for any waiting done on the trip?
    In case of a single way pick/drop, the cab shall wait for a maximum of 10 minutes for the passenger(s) to arrive. In the case of the round trip option, the waiting time starts from the first minute of the drop and stops at the first minute of the return trip. Waiting Charges during Day = Rs. 2 per minute Waiting Charges during Night (after 10 pm before 5 am) = Rs. 5 per minute
  • What if I want to cancel the ride?
    A passenger has an option to cancel the ride within 2 minutes of the booking after which a cancellation charge of Rs. 50 shall be applicable. Please refer to cancellation policy for more details.
  • What if my driver cancels the ride?
    Great news! There is no option for the driver to cancel a ride. The only time when you will not be able to book a cab is when it is unavailable.
  • What if I do not like my cab, or driver or have any other concerns?
    In the app there is an option to mention your feedback once the ride has started, and also when the ride ends. We shall ensure each feedback is taken care of and action taken wherever necessary.
  • How do I raise a complaint?
    Email us at hi@boldandbeautiful.co
  • How do I find my belongings I left during my trip ?
    Please write us an email and share your trip details with the description of what you left. We will check with our drivers if they found anything similar to your description. Since our cabs are equipped with dashcams, we will try to find and return your belongings.
  • How can I join B&B as a driver partner?
    Refer to the driving partners section on the website, else just fill the contact us form and our team will get in touch with you.
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